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What is your privacy policy?

At Milzy Motorsports we value your security and privacy. We will never sell or otherwise distribute your personal information to anyone at anytime.

 

What is your pricing policy?

The prices listed on this website are FOB Dayton, Ohio, payable in U.S. dollars. All quantity price breaks apply per individual item only. Sorry, no mixing for lower prices. Large quantity pricing is available, call for quotations. Due to market fluctuation and the possibility of errors, pricing on this website may not be accurate. In these cases, Milzy Motorsports is not obligated to honor inaccurate pricing. To verify accurate current pricing, please email MikeM@milzymotorsports.com.  Use of items on the site such as "custom order" or "custom discount" are subject to review of pricing by Milzy Motorsports to make sure the pricing is accurate before shipment is made.

 

What is your minimum order?

No minimum order in the US and Canada. $100 minimum order is required for all international orders.

 

What are your payment methods?

PAYPAL: When PayPal is the payment method, the ship-to address must match the PayPal account bill-to address. PayPal Payments are charged when order is submitted and immediately deducted from your PayPal account unless an PayPal E-Check is used. PayPal orders will only be processed after payment clears (E-Checks may take up to 5+ business days to clear). Once a PayPal order is paid for it can not be changed. Over payments and credit for items not shipped are refunded to PayPal account. Review PayPal options/Establish a PayPal Account.

PREPAID: You can send in a money order, company check, or personal check with your order. We must hold all orders paid by a personal check or company check until the check has cleared; please allow two weeks. Please make sure the check has a preprinted physical address (no P.O. Box or write in full address), telephone number (home or business with area code). Financial Institution may be drawn off of US, Canadian, Puerto Rican or Virgin Islands (U.S.) banks. There will be a $20.00 returned check charge added to the face amount of any check returned to Milzy Motorsports, plus any legal fees incurred.  Milzy Motorsports LLC reserves the right to refuse accepting credit card, paypal, or check payments from customers who have a history of problems with transactions with MMS or any of its affiliates. These customers can still make purchases, but their payment method is limited to cash or guaranteed funds like USPS Money Orders.

CREDIT CARDS:  You can pay by credit card by using the website or by calling Mike Miller the owner of Milzymotorsports at 937-671-7345, and placing the order over the phone.

PAYMENT PLANS/DEPOSITS:  Unfortunately, we cannot ship any items until they are fully paid for, but we do accept payments towards the purchase of any product we offer.  The product(s) would be shipped once fully paid for.  If the customer agrees to a payment schedule, and misses payments for over 6 months without pre-approval from Milzy Motorsports, whatever payments have been made will be forfeit.

 

Is there sales tax?

We are required by law to collect 7% Ohio state sales tax from residents of Ohio. Ohio businesses must submit a tax exempt certificate to avoid being charged sales tax.

 

How does the core exchange system work?

Many of our products are basically a modified version of a stock part.  These would be things like tuned PCM's, ported intakes, cylinder heads, modified heater tubes, throttle bodies etc.  Having a core exchange program means that we don't have to charge you for the cost of the stock part itself, just the cost of the modification we do to the part.  When you order a part with a core exchange, you can either opt to send your stock part in beforehand, or pay the core charge.  If you opt to send your part in first, we will wait until your part gets here, and then modify the part you sent in, and send it back.  This process usually takes longer than paying the core charge, so if you want your parts sooner, paying the core charge is always faster.  If you pay the core charge, we modify a part we have here and send it to you.  Once you're happy with the new part, mail the stock part back, and after we inspect the part, we will refund the core charge.  If the core is in good condition for us to do our modification to it without any extra repairs, we refund full value.  If it's a cylinder head, it can have bent valves, broken valve springs, even worn valve guides, and still be ok, but if there is damage to the combustion chamber that will not be cleaned up by the porting we do, or if the head is cracked, no core refund will be given.  If it's a minor problem like a broken bolt in the head, we will assess the cost to fix this, and refund the difference.  Cracked intakes will not be accepted as cores.  PCM's that have damaged hardware internally or externally will not be accepted, nor will PCM's locked by other vendors.  If you have any questions regarding the core charge of a damaged part, contact mikem@milzymotorsports.com.  When you send a core back in, you'll need to fill out the included Core Return Form, which helps us identify your order, and lets us know your selected form of payment - check or paypal.  Cores are to be received by us within 15 business days of the date you receive the item.  This means once the item is delivered to you, you have 3 weeks to get the core(s) back in our hands.  Failure to do so will result in loss of core charge, as we replace the missing cores after the 3 weeks has expired.

 

Do you accept returns or refunds?

All returns or refunds must be authorized first and are subject to a 20% restocking fee.  If a product has shipped, shipping costs will not be refunded, and customer is responsible for the shipping back to Milzy Motorsports to return a product.  There are no returns or refunds on custom orders.  Custom orders consist of any item not found on the website, purchased from another company, powdercoated items, or one of the items listed on our website which is noted as a custom order in that product's description.  Products like these are things like engines and transmissions, turbo kits, and other items that are built to order. If a customer wishes to return or cancel an order on any product where we modify a stock core, and the work has already been done to the core(s), the core(s) will be forfeit.  The only exception to this rule would be a PCM, as we can easily re-flash the pcm with the customer's original file.  If you have any problem with your part(s) once you receive them, please email us at MikeM@milzymotorsports.com.  We try to process returns and refunds as fast as we can, but please note it may take up to 30 days to process your return.

 

What is your shipping policy?

We require full payment before we can ship out an order.  Lead-time varies from product to product to please check the description of the product for estimated lead-time or contact MikeM@milzymotorsports.com for current inventory information.  All orders will ship via either USPS Priority or UPS Ground at the discretion of Milzy Motorsports LLC, unless noted otherwise.  Large orders or anything that needs freight shipping will be quoted on a case by case basis.  We ship internationally, but do not ship freight internationally.  Once orders are shipped, the customer will be sent tracking information by the shipping company.  We reserve the right to review and modify shipping costs if the shipping costs charged are shown to be inaccurate.  If we charged too much on an order, we will refund the difference, and likewise if we did not charge enough, we will contact the customer to have them pay the difference between the quoted shipping price and actual price.  If you have any questions about shipping, including how to set up expedited shipping, please email us at MikeM@milzymotorsports.com.

 

What is your warranty policy?

PARTS:   All Milzy Motorsports products sold on this website are warranteed for a period of ninety (90) days from the date of purchase against defects in materials and workmanship, unless otherwise noted in the item description. The warranty provides for a replacement product or refund only, and does not cover labor or any other costs. Purchaser and Installer assume all liability with regard to any and all damages in any way related to the handling, installation, and/or use of these products. All non-Milzy Motorsports branded products on this website carry the original warranties from the original manufacturers, and any and all claims must be handled directly with the original manufacturer.  All products sold on this website are intended for off-road use only. We do not warrant the durability/longevity/effect of these products on any portion of the customer's vehicle. All liability and any possible issues arising are implied to be at the customer's expense.

LABOR:   All labor performed by Milzy Motorsports shall be warranteed for a period of ninety (90) days from the date of installation completion against any mishandling or misinstallation of the parts to be installed.  If the customer has a problem with an installation that Milzy Motorsports performed, they can bring it back in and have the installation problem corrected with no charge to them.  If it is found that the cause of the problem was not an installation error, the customer will be liable for the cost of the labor incurred as well as any parts or materials used.  This warranty does not cover any costs the customer may incur when taking the vehicle to another shop for diagnosis or repair.

 

Do you charge for storage?

We do not charge for storage while a vehicle is actively being worked on.  If a customer still owes us for the work done to their vehicle, then we would need to store the vehicle inside our shop.  Also if we don't feel comfortable storing a car outside due to its value or the components on the car, then it will also need to be stored inside.  Any project partially completed, but awaiting payment, that remains delinquent for more than 30 days after request for a payment to be made towards the balance will be stored inside at the customer's expense, and this amount will be added to their bill.  If we have to store a vehicle inside our shop, we charge $20 per day for storage, starting 3 days after the work is completed.